“As artificial intelligence (AI) and machine learning gain momentum, an increasing number of government agencies are considering or starting to use them to improve decision making. Some examples of compelling applications include those that identify tax-evasion patterns, sort through infrastructure data to target bridge inspections, or sift through health and social-service data to prioritize cases for child welfare and support. They enable governments to perform more efficiently, both improving outcomes and keeping costs down.”

An interesting article about utilizing Artificial Intelligence in Digital Transformation of Public Services. The authors provided their recommended set of criteria that governments should use to reduce the AI implemention risks.

The article: When governments turn to AI: Algorithms, trade-offs, and trust