“Digital transformation of government is a story half told. Despite plenty of effort and some outstanding achievements, it is a project that is in danger of hitting the target but missing the point. The point about the digital transformation of government is that digital transformation isn’t the point. The point is what’s happening to government, governing and the structures and values of public work. All of these structures are being tested by citizens, who are increasingly sceptical towards the competence, relevance, and trust from which governments derive their value and legitimacy.
Although the authors discuss the DX of Australia’s government, many points are applicable generally. A recommended read.