“Where is Robotic Process Automation (RPA) heading?

Robotic Process Automation (RPA) promises to replace mundane, low-value manual desktop tasks with robots, turning your enterprise into a well-oiled, people-free productivity machine. And sure, when it comes to automating clicks to reduce costs, RPA—deployed correctly—can definitely help.

But most enterprises have much bigger fish to fry than just keeping operational costs low and bridging technology gaps. And when it comes to actually delivering business outcomes—from on-time delivery to revenue growth or the elusive customer experience—RPA is really a small piece of a much bigger picture.

But wait, what is RPA again?

RPA stands for Robotic Process Automation: an emerging form of process automation technology which replaces repetitive manual work with software ‘robots.’ Traditionally, RPA has focused on simple tasks–what The 2019 Forrester Wave report on RPA calls ‘the rule of five for task automations’—tasks that require fewer than five decisions, five accessed apps, or 500 clicks.”

The article: The Future of RPA