“In order to deliver an improved customer journey in today’s fast-paced, technological environment, organisations have to digitally transform – whether that means modernising existing IT systems or deploying latest technologies.”

“With innovation, new technologies are being continually integrated into retail channels. While this is great for customers, the question looming large in the minds of retailers is “how does one

How do you create and measure successful customer relationships in the digital age? The author suggests Digital Transformation metrics used to measure digital transformation success specifically for customer experience. The

As the role of the CFO has evolved, finance leaders have a key role to play in their companies’ digital transformation as well. Tom Strunk (pictured), CFO at US-headquartered tech