“For most organizations, the discussion of the benefits and potential of artificial intelligence is much more widespread than the actual deployment of these technologies there. In fact, most of the

“In an effort to determine the effectiveness of digital transformation investments on the customer experience, Kony, Inc. surveyed both enterprise businesses and their customers in the following four verticals: banking,

“Despite all of the discussion in the banking industry about digital transformation, many financial institutions greatly underestimate what is needed to ‘become digital’. Contributing to the misunderstanding are a number

“It wasn’t so long ago that all banking was done in a branch, by phone, via an envelope or at an ATM. Then came the personal computer, and online banking

“The banking industry is beginning to incorporate the traits and practices that were once the domain of fintech startups. Banks and credit unions have become more comfortable with a faster

The nature of banking, and business in general, is always in transition. The 4th Industrial Revolution will favor organizations that can leverage data and analytics to improve the consumer experience.