“Early adopters combine bullish enthusiasm with strategic investments. In our second annual survey, early adopters remain bullish on cognitive technologies’ value and are ramping up AI investments. But questions linger
“Companies preparing for Industry 4.0 operate in an environment that is evolving more rapidly than ever. As new entrants and technologies disrupt once-steady growth, the average tenure of a company
“As one of the hottest technologies of recent years, artificial intelligence (AI) has started penetrating both the US public and the private sectors—though to differing degrees. While the private sector
“Many transformation efforts begin with reinventing the operating model. How to keep such a big project on track? This article, fourth in a series, explores how successful transformations align models
“Disruptive technologies, introduced at an unprecedented rate, are driving the Industry 4.0 revolution, and companies that can successfully harness the potential of these technologies can enjoy exponential growth. Yet a
“Service design combines principles of customer experience and business process design to help public sector agencies improve three critical tasks: mission effectiveness, productivity, and customer satisfaction.”An excellent overview of the