“In China’s distinct and fast evolving landscape, digital transformation is directly tied to agility and innovation. In the past several years, tech innovators such as Baidu, Alibaba, Tencent, Didi Chuxing,

“Now in its fifth year, our annual “State of Digital Transformation” research continues to document the constantly evolving enterprise. As disruptive technologies and their impact on organizations and markets continue

“The extent and effect of digital transformation is measured by the sum of its parts…However, in my research, I’ve repeatedly observed that when organizations concentrate on customer experience and engagement,