“Transformation in government is a hugely complex undertaking. That makes it critical to get the people component right. It is no easy matter to bring about major change in a large, complex organization—whichever sector it’s in. McKinsey research has found that 74 percent of private-sector transformation efforts fail to meet their objectives, while in the public sector, the failure rate is even higher, at 80 percent. In both sectors, people practices are a decisive factor, often making the difference between success and disappointment. Indeed, the five key success factors for government transformations all have a strong people component.”
What are the challenges of Digital Transformation of government and public sector? How different is DX comparing to private sector? What are the recommendations for Digital Leaders? How important is Culture for the success of Digital Transformation? The authors provide a great insight into the subject and conclude that governments need to focus on 3 Ps: people, people and people. A recommended read.