“Customer experience (CX) is becoming more of a focal point in government. Agencies have led efforts to modernize citizen-facing websites and digital services and increase efficiency across the board in terms of IT and digital development, with an emphasis on design that puts people first. They share a vision of a government that delivers an above-standard, integrated, digital experience for its constituents.”

The author discusses the importance of Customer Experience in the Digital Transformation of governments.

The article: People-centered Government: Integrating CX in Digital Transformation