Digital Transformation Hub

DX Latest | July 2019 Newsletter

Digital Transformation Best Practices

How AI is transforming the workplace right now by Marcus Dervin

“For leading organisations, the scope of Digital Transformation extends beyond customer service chatbots and process automation to the systems and platforms that influence the digital employee experience every day. One obvious application is the Digital Workplace, providing a platform to connect staff, provide tools and resources and enable mobile working and collaboration. Now, bots and Artificial Intelligence are pushing beyond these boundaries to further enhance staff productivity and quality of work life.”
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The Journey of AI & Machine Learning by Imtiaz Adam

A very interesting end-to-end overview about AI and Deep Learning, from the definition to the 5 years summary. These digital trends are rapidly expanding their business implementation scope, and finding their place from healthcare to financial industry and elsewhere. Businesses need to pay special attention to these trends to keep themselves ahead of competition. “Artificial Intelligence (AI) is increasingly affecting the world around us. It is increasingly making an impact in retail, financial services, along with other sectors of the economy. Applications of Machine Learning allow for mass personalisation at scale in marketing across different sectors of the economy and improved outcomes for health care by detecting cancer at an earlier stage with medical imaging.”
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Digital Doesn’t Have to Be Disruptive by Andrew Shipilov

A very interesting end-to-end overview about AI and Deep Learning, from the definition to the 5 years summary. These digital trends are rapidly expanding their business implementation scope, and finding their place from healthcare to financial industry and elsewhere. Businesses need to pay special attention to these trends to keep themselves ahead of competition. “Artificial Intelligence (AI) is increasingly affecting the world around us. It is increasingly making an impact in retail, financial services, along with other sectors of the economy. Applications of Machine Learning allow for mass personalisation at scale in marketing across different sectors of the economy and improved outcomes for health care by detecting cancer at an earlier stage with medical imaging.”

Digital Transformation Industry Implementations

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The era of exponential improvement in healthcare? by Stephanie Carlton

This article looks into the future of haelthcare. The authors are discussing personalised and intuitive healthcare ecosystems and their enablers, as well as emerging technologies that are starting to reshape healthcare. “Healthcare advances have delivered great benefits to society, bringing material improvements in average life spans and quality of life. Yet these improvements have come at a cost—an ever-expanding portion of the US GDP is being consumed by healthcare expenses. Could technology, enabling delivery of healthcare advances while improving affordability, be part of the solution? We have reviewed the evidence, done the math, and identified technology-enabled use cases that could create between $350 billion and $410 billion in annual value by 2025 (out of the $5.34 trillion in healthcare spending projected for that year”
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Smart health communities and the future of health by Asif Dhar

The authors introduce and define a concept of Smart Health Communities (SHC). The five core features of SHCs are discussed in great detail. A recommended read.

“Historically, health care was delivered in the community. Physicians made house calls; birth and death happened inside the home. As the modern hospital developed, health care migrated inside its walls. Meanwhile, the concept of health became increasingly medicalized, and separated from people’s daily lives. A significant body of research shows that about 80 percent of health outcomes are caused by factors unrelated to the medical system. Our eating and exercise habits, socioeconomic status, and where we live have a greater impact on health outcomes than health care.”

Digital Transformation of Government and Public Services

Service design in government by Deloitte Insights

An excellent overview of the Service Design principles and the importance of it for the customer experience, mission effectiveness, and productivity in the public service domain. “Service design combines principles of customer experience and business process design to help public sector agencies improve three critical tasks: mission effectiveness, productivity, and customer satisfaction.”

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