“A recent survey by KPMG confirms digital transformation is a key strategic priority for CEO’s. It is also time sensitive—85% of enterprise decision makers think they have a two-year timeframe to make significant inroads on their digital transformation before sustaining adverse financial impact and/or lagging the competition.”
An excellent article about Digital Transformation in Legal industry. The author is the CEO of Legal Mosaic, a legal business consultancy. He is using the findings of the Gartner, KPMG and McKinsey reports to argue that the Legal Industry is not ready for Digital Customers. He is calling for better use of technology to achieve customer centricity, but also points out that the cultural change is needed to achieve that.