“Understanding what businesses need from a solution and being aware of the hurdles on the road forward to a successful digital transformation is not enough. Digital is disruptive and a change of culture is necessary to embrace it. Businesses need to know, not only what they need but have a clear picture of the goal they want to reach. This is the third and final step in ensuring digital transformation success. Some also see this as one of the biggest hurdles – knowing what you want. So, it is at this point you can turn to peers for inspiration, while still setting out your own goals.
In the second part of this DX story, the author claims that creating small but dedicated digital teams across all business divisions – including HR, Finance, IT and Sales – is the key for the successful DX initiatives.