“Whether yours is a city of one million or a village of 3,000 your current government delivery model is reaching its end of life. Widespread broadband, social media proliferation, and digital customer service expectations are revolutionizing the ways that consumers interact with brands—and the ways that citizens engage with their local government. Paper-based workflows, siloed data, and internally hosted single-function software systems no longer enable local governments to build transparency and trust among citizens.
To adapt to the modern needs of today’s digitally minded citizens, local governments need to accept the digital transformation of local government and begin the process of implementing the integrated solutions and cloud-based systems required to make it happen in their city, county, town, or village.
What is Digital Transformation?
Digital Transformation is the use of emerging, rapid, and continually evolving digital technology to solve problems. It often utilizes cloud computing, reducing reliance on user-owned hardware and is changing to include Internet of Things (IoT) devices such as smart refrigerators, smartwatches, and smart homes.”
The article: How to Kick-Start the Digital Transformation of Your Local Government