“Anyone looking for an industry to illustrate the implications of digital disruption need look no further than financial services. High-street branches continue to close at an alarming rate as many services go online, while the traditional banks face stiff competition from online rivals who don’t have to worry about bricks-and-mortar at all – plus a horde of fintech startups touting new options like cryptocurrencies and more.

“A Digital Transformation success story in Banking industry. Find out how NatWest is using the latest digital trends in their DX efforts. A recommended read.

The article: Digital transformation: How one bank is using AI, big data and chatbots to create new services