“Governments around the world are under pressure to operate more efficiently, serve citizens better, and provide more satisfying working environments for their employees. Lessons from the private sector show automation at scale has the potential to serve those purposes, but to get there governments must become more strategic in their approach, embrace new technologies, and be prepared to act at scale.”
The authors discuss the opportunities for governments to use automation as part of their Digital Transformation journey. They claim that 60-80% of tasks in HR, finance and procurement are automatable, which creates a potential for net long-term savings of at least 30%. A three step approach is presented; start-up, launch and scaling.