“For telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become a leading function that influences the digital and analytics metamorphosis of the core… That level of seamless customer service may seem like a distant dream. But if telcos are going not just to survive but also to thrive amid today’s competitive disruption, it needs to become a reality in the not-too-distant future. Critical to that happening is the network, which must enable such superior customer experience.

A technical aspect of Digital Transformation in Telecommunication industry. The McKinsey authors present the best practice for transforming telco networks. The key characteristics are Modular, Agile, Automated, Personalized and Insight Generating.

The article: Reinventing telco networks: Five elements of a successful transformation