“For telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become a leading function that influences the digital and analytics metamorphosis of the core… That level of seamless customer service may seem like a distant dream. But if telcos are going not just to survive but also to thrive amid today’s competitive disruption, it needs to become a reality in the not-too-distant future. Critical to that happening is the network, which must enable such superior customer experience.
A technical aspect of Digital Transformation in Telecommunication industry. The McKinsey authors present the best practice for transforming telco networks. The key characteristics are Modular, Agile, Automated, Personalized and Insight Generating.