Digital Transformation Hub

Sep 25 2018 1 min

Customer Experience And Engagement Fuels The Most Progressive Digital Transformation Strategies

“The extent and effect of digital transformation is measured by the sum of its parts…However, in my research, I’ve repeatedly observed that when organizations concentrate on customer experience and engagement, digital transformation may start among the parts, but it ultimately winds up reshaping the entire organization.”

Another excellent article about importance of Customer Experience and Engagement for the successful Digital Transformation.

The article: Customer Experience And Engagement Fuels The Most Progressive Digital Transformation Strategies

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