“There are too many consultants touting blockchain, AI and machine learning and not enough integrated thinking… Countries around the world are in the middle of major digitalisation programmes. These range from implementing new digital tax systems to the creation of biometric ID systems, such as India’s Aadhaar project.”
In this article Jim Hietala, Vice president of Business Development and Security and Dr. Pallab Saha, Chief Architect at The Open Group discuss Digital Transformation of government and public services. They argue that Government Enterprise Architecture (GEA) is the enabler of the DX process. They advise that governments should own the process, not vendors and that the process should be portfolio and program-driven, not project-driven. Among other things, governments need Digital Transformation to be able to involve the public in the decision-making process. For that, they need a clear vision, efficient operations, enabling policies and measurable goals. A recommended read.